Global sourcing of knowledge services and innovation: a literature review


  • Yeda Swirski de Souza Universidade do Vale do Rio dos Sinos – UNISINOS
  • Iuri Gavronski Universidade do Vale do Rio dos Sinos – UNISINOS
  • Artur Jacobus Universidade do Vale do Rio dos Sinos – UNISINOS



Offshoring, BPO, Knowledge-intensive Services, Innovation, Literature Review


Global sourcing of knowledge services and innovation (GSKSI) has been subject of several studies in an array of areas, which include strategy and international management, economic geography, organizational behavior, operation management, among others. The objectives of this paper are twofold: a) to produce a summary of GSKSI studies and b) provide a research agenda for GSKSI. We conducted a systematic review of academic literature and found that, besides essays, reports and theoretical papers, the empirical studies on GSKSI can be distributed in four major categories: strategic and international management; technology and innovation management; labor, organizational behavior and human resources; and operations management. We also found that GSKSI analysis oscillate between an approach that connects this phenomenon to previous or existing practices, and another view that considers GSKSI a transformational phenomenon challenging extant theories and practices.


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Biografia do Autor

Yeda Swirski de Souza, Universidade do Vale do Rio dos Sinos – UNISINOS

Doutora pela PUC/RS. Docente no Programa de Pós Graduação em Administração da UNISINOS.

Iuri Gavronski, Universidade do Vale do Rio dos Sinos – UNISINOS

Doutor em Administração pela UFRGS. Docente no Programa de Pós Graduação em Administração da UNISINOS

Artur Jacobus, Universidade do Vale do Rio dos Sinos – UNISINOS

Doutor em Administração pela UNISINOS. Professor no curso de graduação na UNISINOS.


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Como Citar

Swirski de Souza, Y., Gavronski, I., & Jacobus, A. (2015). Global sourcing of knowledge services and innovation: a literature review. Internext, 10(2), 46–63.



Fórum: Revisão Sistemática de Literatura em Negócios Internacionais