GIÃO, P. R.; OLIVEIRA JÚNIOR, M. de M. Offshoring call centers for emerging markets: findings from Brazil. Internext, [S. l.], v. 2, n. 2, p. 295–318, 2008. DOI: 10.18568/1980-4865.22295-318. Disponível em: https://internext.espm.br/internext/article/view/59. Acesso em: 24 nov. 2024.