CERVACHIARO, Isabel B.; AYROSA, Eduardo A. T. Comparing perceptions of service quality in Brazil and UK. Internext, [S. l.], v. 1, n. 1, p. 58–76, 2008. DOI: 10.18568/1980-4865.1158-76. Disponível em: https://internext.espm.br/internext/article/view/34. Acesso em: 25 jul. 2025.